Google is one of the three giants of the net, along with Facebook and Amazon. The number of services it offers is impressive and continues to grow. The use of Google services such as Ads, Google Play Store or Gmail may require contacting support.

At first glance, you might think that the company is difficult to reach in these cases, but is this really the case? You will learn in our article how to approach Google and what are the points of contact with the American company.

Before Contacting Google

You should already know to begin with that it is quite easy to contact Google. Indeed, customer service is available on all products offered by Google as soon as you have a problem. Google touchpoints are plentiful and can take different forms. However, it may therefore happen that the direct call service to contact Google is not available on some of the Saint Helena Email List applications.

Saint Helena Email List

That said, before making the decision to contact Google by email, chat or even by phone, it would be best to make sure that the answer is not already available on the web. Indeed, there are several forums on the web that deal with almost all of the issues that users may encounter. The questions are listed according to the different services provided by Google (Gmail, Drive, Play Store, etc.).

To check if the answer to your problem is not already available on the internet, all you have to do is go to the search engine’s site and type it directly into the search space.

Do not forget to specify the product that is at issue in your request so that the results are relevant to you. In other words, it’s about quickly checking whether you can access a response on the web before you waste time contacting Google.

How to Reach Google Support

Basically there are two ways to contact Google. Contact Google from its applications
In each of the services that the giant offers, there is a help service that is available. You can then reach Google by going to the “Contact us” tab.

First, go to Google products where you must choose the service that corresponds to your request (Adwords, Google Photos, Maps, YouTube…). Once the service has been chosen, click on it. When it opens, you will see the “Contact Us” tab at the top right. This is an option which a priori gives you the possibility of making a phone call. However, it does not exist for all services offered by Google and varies by country.

So, in the event that you notice the absence of a direct contact option (google phone), you will need to refer to the forums whose links are available in the help services. You may also have to choose chat or email to contact them.

Sometimes when You Have Clicked

Sometimes when you have clicked on “Contact us”, a new dialogue panel will appear in which you just have to click on “Request a call”. Before going any further, be aware that on some Google products, it may be written “Call” instead of “Request a call”, as previously mentioned. From here, Google will send you a contact form that you will have to fill in with the information to contact you.

This is when you will have to give a description of the problem you are having, or simply the reasons why you want to contact Google services. To validate your form, you will just have to click on “Call me”, so that a Google agent will contact you using the phone number you provided in the form.

On the other hand, it is strongly advised to take the option of the phone call only as a last resort, because most of the time it is to a robot that you will have to address yourself if you call directly and your chances of speaking to a Google Assistant (human) are slim. In addition to this, it must be taken into account that the telephone service is only available from 8 a.m. to 5 p.m.

Get the closest Google address to you
If you want to contact Google, you might need an address. In this case, the best way is to reach the company in its local division rather than contacting the head office in Mountain View in the United States. Indeed, if you have to explain yourself in Shakespeare’s language in a precise and technical manner, it may be complicated. Google France will therefore be your local contact for legal aspects.

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